Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, drop-off appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a few of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the exam is done, the doctor or a technician will give you a call to go over the diagnosis and to give you discharge instructions. 

A twenty dollar no show fee, which will be donated to TAILS Humane Society, will be applied for every missed appointment.

For the safety of all animals in our care, we recommend that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

All charges are expected to be paid in full at the time of service.  All first time clients are required to pay in full at the time of services. If a payment plan is needed, we accept Care Credit. You can apply for carecredit on line at www.carecredit.com. We offer a 6 month differed interest plan through care credit with a minimum $200 purchase. Any accounts greater than 90 days without payment are subject to referral to our collection agency and will be charged a collection fee of 33% of the balance. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks.